Terms and Conditions

Order lead time:

Some products may be subject to back order. Products in stock typically take between 6-10 business days from the time you order to arrival. Samples may arrive separately. 1 complementary – 6″ x 6″sample swatch per order. If you have any additional questions please contact our customer service department. sales@koeckritzrugs.com

Prints & Patterned Rugs:

*Please Note – Rug orders consisting of more than one rug we determine at our discretion.  When placing an order for multiple patterned rugs (not limited to: stair treads, children’s circle seats, indoor/outdoor rugs or runners) it is important and necessary to confirm the orientation and location of the rug if this is important to your order. Contact us if necessary.

Special Order – 25% Cancel Fee/Restocking Fee

*Please note for items marked as SPECIAL ORDERS only. Once the special order is placed  you have 2 business days to cancel or change the order without a cancellation fee. A 25% fee from your purchase total on any special order cancellation or special order product change after 2 business days. Items included are marked as special order on the individual product page.  Samples are available on all broadloom rugs and are recommended before any custom rug order.

Special order & custom production time:

Due to the custom nature of some products there may be an unexpected delay – delivery, production issue, etc. Do not be concerned. These are rare instances. In these unique cases it may take longer to receive your custom rug. Due to the custom nature it can concern orders that are marked *Special Order* on that product page. We will do our best to  notify you on a delay. If you have any additional questions please contact our customer service department.

Payment: Due to the custom nature of our products payment is taken at the time of ordering.

**Please Note: Colors may vary slightly in person due to flash photography and differences in monitor settings. Each rug/carpet is manufactured with the same colors as pictured; however they can be manufactured from slightly different “dye lots”. Meaning when the yarn is dyed it can vary in shade ever so slightly. For all custom rugs we round down to the nearest half inch ( Carpet Industry standard tolerance allows  2″ variance ) . 

Shipping:

Due to standard shipping size limitations some rugs will have to be folded to meet the shippers required dimensions. Typically true rugs over 8′ wide. This may cause some minor creasing when you first receive your rug. Simply unfold and lay flat in your desired location and these creases will diminish in time. Order tracking details are updated  and forwarded to anticipate shipping arrival.

Returns:

Koeckritz Rugs, Inc. offers a 30 Day Risk Free on many products – Indoor and outdoor rugs. Our 30 day return policy applies to unused and undamaged products. Once the order has shipped Koeckritz Rugs, Inc. allows 30 days to return the product.  If you are unhappy with your purchase for any reason, you may return it – no questions asked. Simply request a return shipping label. Your return shipping label fee will be deducted from your refund. If you need to return your merchandise, please include your order number or packing slip. Return it to your location shipping facility. USPS, FedEx, UPS, Etc. For larger rugs you may also request a pick up.  **Please note this does not apply to Special Orders. Special Orders are indicated on each product page and in the product description. 25% restocking fee applies to those items only.

Defect Claims:

In the event your product from Koeckritz Rugs, Inc. has a defect/damage let us know as soon as soon as possible.  If your rug has any defect that brings you concern, we will accept Defect Claims up to 7 business days after delivery. After this time, we will not accept defect claims or reimbursement. Please note; in the event a defect is brought to Koeckritz Rugs attention,  your rug can be inspected by a certified carpet inspector at our discretion. Upon the carpet and rug inspection whereby the rug is considered defective, a replacement or refund is allowed. Please note if there is no defect detected upon review by the inspector you, the buyer, may be subject to pay the bill ( outside 3rd party ) carpet inspector. For more Defect Claims and questions, please contact our customer service department. 847.859.5459. or sales@koeckritzrugs.com.

Please provide accurate contact info when placing the order to better serve you! If you have any questions before ordering please contact our customer service team. Office Hours: Monday- Friday 9:00 am to 5:00 pm. Phone number: 847.859.5459 or e-mail: sales@koeckritzrugs.com

Coupon Codes or Promotions:

Promo codes or coupons cannot be combined/with sale items unless otherwise specified on the promo or coupon. Coupon codes valid for items on  koeckritzrugs.com only.  Promotions and coupons on All custom cut broadloom carpets and standard size/quantity stair treads (8″x24″ and 9″x27″) and flooring accessories.

Promotions will exclude Custom Cut Rug items with other cut outs, designs and shapes not listed on the product page. Items exclude, custom cut area rugs with specific cuts; typical of projects with drawings needed to make custom creations. If you have any further questions or need a custom creation, please contact our customer service team at 847.859.5459 or sales@koeckritzrugs.com.